Terms & Conditions and Right of Withdrawal

Shipping from Lithuania

Processing time

3-5 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Privacy policy

1. INTRODUCTION

At Colorful Home Decor, we respect your personal data and commit to ensuring its security and confidentiality. This privacy policy outlines our practices regarding the collection, use, and sharing of your personal data, in compliance with the General Data Protection Regulation (GDPR) and applicable Lithuanian laws.

This Privacy Policy does not apply to the practices of third parties that we, as a seller, do not own or control, including Etsy or any third party services you access through Etsy. For this, you can reference the Etsy Privacy Policy to learn more about its privacy practices.

2. INFORMATION WE COLLECT

To fulfill your order, you must provide us, the seller, with certain information (that you, the buyer, as authorized to Etsy marketplace), such as your name and surname, email address, postal address, payment information, contact phone number, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information when contacted us directly.

3. BASIS OF INFORMATION COLLECTION

We, the seller, rely on legal bases to collect, use, and share your information, including:

when needed to provide our services, such as to fulfill your order, settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
to comply with a legal obligation, local country laws, or court order or in connection with a legal claim, such as retaining information about your purchases required by regular and tax law;
as necessary for the purpose of our, the seller, legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving our services offered by us.
2) Compliance with the Etsy Seller Policy and Terms of Use.

In addition, we use the data we collect for:
Order Fulfillment: To process your orders and provide our services, as well as improving our services.
Customer Support: To address inquiries, provide customer support, contacting customers regarding their order, resolving disputes, or troubleshooting problems with customer purchases.
Legal Obligations: Complying with our regulatory and legal requirements.
Service Improvement: Analyzing data to improve our services and understand our customers better.
Marketing and Promotion: With your consent, notifying you about promotions, offers, and news. You can opt out at any time.

We, the seller, use your information as necessary to provide services (mentioned above) and to comply with our obligations as a seller in Etsy marketplace, under the Etsy Seller Policy and Terms of Use, in addition to complying to European GDPR laws, Lithuanian BDAR and Lithuanian Tax laws.

4 .INFORMATION SHARING AND DISCLOSURE

We share information with Etsy as necessary to provide you our services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers: We use trusted third parties to perform functions and provide services to my shop, such as delivery companies. Your shared personal information with these third parties is shared only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: We may collect, use, retain, and share your information if we have a belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

5. DATA RETENTION

Your personal data is stored only as long as necessary:

To complete transactions or service requests.
To comply with legal, tax, or accounting requirements, including EU and Lithuanian law requirements.
For any other purpose for which you have given explicit consent.

6. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

8. CONTACT US

For any inquiries about this policy or your data, reach us via email message at support@colorfulhomedecor.shop.